Customer Background: CMS Craiss-Mobile Service
CMS Craiss-Mobile Service, located in Germany, provides services for environmentally friendly cleaning of reusable shipping containers utilized by businesses for the transportation of their goods. In addition to the services it provides at its cleaning centers located throughout Germany, Craiss-Mobile differentiates itself by offering on-site cleaning services at customer premises, resulting in cost savings for its customers. Mobile service allows the company to extend its reach beyond Germany and deliver its services to Central Europe. Craiss-Mobile also provides third-party logistics services to its customers at its service centers, where it offers warehousing, sorting and logistical life cycle management services.
Web-Based Order Placement and Tracking Portal Implemented Using caniasERP
As an existing IAS customer, Craiss-Mobile has been using caniasERP since 2001 as an ASP (Application Service Provider) client. In its continuous effort at improving the quality of the services it provides to its customers, Craiss-Mobile was seeking ways to enhance the integration of its customers to the workflows and processes it is using internally. Towards achieving this goal, IAS helped Craiss-Mobile develop a successful web-based order placement and tracking portal, integrating business customers to its supply chain management.
Prior to use of the new portal, customers faxed in handwritten orders, which were then entered manually into the system at Craiss-Mobile. The new portal allows customers to log in remotely over the web using customer IDs and place orders directly. Upon logging in, each customer receives a menu of choices customized to their needs. After entering the order details and the requested delivery date, the customer submits the order. The system evaluates the order and initiates the workflow for its delivery. The customer is then sent a confirmation message through e-mail.
As part of the corporate quality improvement processes, customers are also asked to respond to survey questions during the order process, to indicate whether their previously completed orders matched their expectations. Combined with automated backlog analysis, this initiative aims to increase customer satisfaction and customer loyalty.
Rapid and Full-Featured Implementation Through Standard-Based Technology
Because caniasERP uses a Java-based technology, implementation of the web portal was possible using existing, open standards. The portal was completed using the same IDE (integrated development environment) that comes built-in with caniasERP, eliminating the need for costly third-party web development tools. Future maintenance needs will also be kept at a minimum as the portal implementation does not affect system base code, which makes it easy to perform future release upgrades.
The web portal is fully integrated into Craiss-Mobile's caniasERP corporate ERP system. This eliminates maintenance of duplicate databases and further reduces operational costs, as the same architecture is used for both the portal and the ERP system, providing customers with a real-time view of the data.
The system uses digital signing of transactions. Automated password management is integrated into user administration and passwords can be requested by customers through the portal by entering their customer IDs and e-mail addresses.
The online order placement and tracking portal has enabled CMS Craiss-Mobile Service to attain the goals it set prior to embarking on the implementation:
Order placement process has been substantially shortened, leading to cost savings.
Elimination of manual order processing has reduced errors to a minimum.
Quality analysis over operations is now accomplished faster, allowing potential sources of defects to be discovered and solved promptly.
Cross-company integration is a big step towards achieving end-to-end supply chain management operations.
The integration of the portal has led to a much higher level of customer satisfaction for CMS Craiss-Mobile Service, which enables the company